Process has revolutionised the world!

One of the things that comes up time and again when I’m speaking to people about how they can get more time back is the ability to get other people to help with some of the work.

Small businesses usually fall into one of two camps:

     1.        the owner is very precious about the work and doesn’t think anyone else can do it as well as them

     2.       they have got other people working with them but it happened organically and generally they have some really good people working for them but everyone does their own little job and no-one else really knows much about other people’s work. 

The problem with the first situation is that the business is very reliant on the business owner and a) is unlikely to survive if something stops the business owner working for a few weeks/months or b) the business will never be able to grow past the size where the business owner can handle everything.

The problem with the second situation is that the business is very reliant on a small number of individuals and a) if any one of them is unable to work for a few weeks the others probably wouldn’t know what to do to cover them and b) there probably isn’t consistency in how things are done as each person has developed their own little ways of working.

The answer to all of these issues is PROCESS.

Rather than me explaining all the reasons why having a process manual will help your business, pop over to my website where I have a selection of videos which will explain things much more eloquently than I can.

Click here to see the videos.

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Ridiculous Photo Alert!

If you are a regular reader of my weekly emails you will know that I don’t usually sell anything, they are just short messages that will hopefully provoke some thought on topics that may be relevant to you as well as me.

I have to admit that this week I am going to tell you about a really useful service, but only because it links into what we talked about in last week’s email - getting a good break from your business during the holiday season.


b2ap3_thumbnail_July-29th---Beach-Genie---small.jpgIf you remember, the article I referred you to said that your business will actually benefit from you getting a proper break and recharging, but I suspect that even if you manage to make a space in your diary for a holiday, you still won’t leave your phone behind.

In case you’re wondering about the ridiculous photo, it is me hidden behind the delightful glasses and I am posing as The Beach Genie. 

The Beach Genie is the holiday cover package provided by my telephone call handling service - The Office Genie. It is ideally suited for small business owners whilst they are on holiday. Whilst you are lying on a beach or hiking up a mountain the Genies will keep your customers happy and your business running. You will be amazed what they can do for you, they go one step further than simple message taking.

You can contact the Genies direct on 01604 765475, ask for Jacqui and tell her Sarah Gathercole told you to call! Prices start from £50 for the first week including 20messages then £10 per day including 4 messages.

I hope that helps you at least consider having a proper break from the business whilst you’re away and normal service will be resumed next week, I promise.

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