The Office Fixer Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website it will only be used in accordance with this privacy statement.
The Office Fixer Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What information do we collect
We may collect the following information:
- Full name of you and your business
- Contact information including email address
- Other information relevant to customer surveys and / or offers
What we do with the information we gather
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- Provide our service
- Improve our products and services
- To contact you with information about new products/services, special offers or other information we think you may find of interest.
We DO NOT share your information with any 3rd parties, unless that is required to provide the service. Where this is the case we will provide documentation in regard to the privacy of your data upon request.
For all information required for us to provide our services, we keep your data for the duration of our business interest, or your contact with us, plus 6 months in case of issues or queries relating to work carried out.
Any data held for marketing purposes is obtained by active consent and stored until you request removal, when it is securely deleted.
People who use our services
The Office Fixer Ltd offers various services to businesses. We may use a third party to deal with some requests, but they are only allowed to use the information you allow us to send them (such as contact details).
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes.
For all information required for us to provide our services, we keep your data for the duration of our business contract plus 6 months in case of issues or queries relating to work carried out.
We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and it is processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. If we do collect any personally identifiable information through our website, it will be obvious to you. We will make it clear when we collect personal information and will explain what we intend to do with it.
In addition, we may advertise on the Google content network using Google’s remarketing technology. In doing so, Google will place or read a unique ad-serving cookie on your computer and will use non-personal information about your browser and your activity at this site to serve ads on their content network. The ad-serving cookie is a persistent cookie. Please click here for more information about remarketing or to opt-out of the Google remarketing cookie.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us and you can choose to accept or decline cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
People who make a complaint to us
The Office Fixer Ltd try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for the stated duration from closure. It will be retained in a secure (encrypted) environment and access to it will be restricted according to a ‘need to know’ principle.
Reporting a breach
In the event of a breach we will contact the ICO within 72 hours of noting the breach and contact those affected thereafter with details.
Under the General Data Protection Regulations 2018, you have rights as an individual which you can exercise in relation to the information we hold about you.
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please call, write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
At any time you can unsubscribe from our legitimate business interest emails by using the link on the bottom of the emails.
Access to Personal Information
The Office Fixer Ltd try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 25 May 2018.
How to contact us